Zendesk Chat

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Zendesk Chat
Zendesk Chat ETL connector for data replication
Snapshot
Features
Details
Release Status
Released
Source API Version
​
Table Selection
Yes
Column Selection
Yes
Edit Integration
Yes
Replication Type Selection
No
Authentication Parameters
ZendeskChat Subdomain
ZendeskChat LoginId
ZendeskChat Password
Replication Type
Key Based Replication
Full Replication
Replication Key
Date
Suggested Replication Frequency
24 hrs
Tables/APIs Supported
​
Agents
Departments
Goals
Shortcuts
Triggers
Bans
Chats
​
Integrate ZendeskChat with Daton
1.
Signin to Daton 
2.
Select ZendeskChat from Integrations page
3.
Provide Integration Name, Replication Frequency, and History. Integration name would be used in creating tables for the integration and cannot be changed later 
4.
Provide ZendeskChat Subdomain, LoginId, and Password to authorize Daton to periodically extract data from ZendeskChat
5.
Post successful authentication, you will be prompted to choose from the list of available tables
6.
Then select all required fields for each table
7.
Submit the integration
Workflow
1.
Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
2.
Users would be able to edit/pause/re-activate/delete integration anytime
3.
Users can view job status and process logs from the integration details page by clicking on the integration name from the active list
ZendeskChat Data
Agents
Purpose: This lists all the agents for your account.
Source API Documentation  https://developer.zendesk.com/rest_api/docs/chat/agents#get-all-agents​
Replication: Key-Based Replication
Replication Key: created_date
Fields
Name
Target Datatype
id
INTEGER
last_login
DATETIME
last_name
STRING
display_name
STRING
create_date
DATETIME
email
STRING
roles
RECORD
role_id
INTEGER
login_count
INTEGER
first_name
STRING
enabled
BOOLEAN
departments
STRING
skills
STRING
Departments
Purpose: Lists all the departments for your account.
Source API Documentation  https://developer.zendesk.com/rest_api/docs/chat/departments​
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
INTEGER
name
STRING
description
STRING
enabled
INTEGER
members
STRING
settings
STRING
Goals
Purpose: This lists all the goals for your account.
Source API Documentation  https://developer.zendesk.com/rest_api/docs/chat/goals​
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
INTEGER
name
STRING
description
STRING
enabled
INTEGER
attribution_model
STRING
attribution_period
INTEGER
settings
RECORD
Shortcuts
Purpose: Fetches all the shortcuts for your account.
Source API Documentation  https://developer.zendesk.com/rest_api/docs/chat/shortcuts​
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
INTEGER
name
STRING
scope
STRING
agents
STRING
departments
STRING
options
INTEGER
message
STRING
tags
STRING
Triggers
Purpose: Lists all the triggers of an account.
Source API Documentation  https://developer.zendesk.com/rest_api/docs/chat/triggers​
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
INTEGER
name
STRING
enabled
INTEGER
description
STRING
Bans
Purpose: Lists the bans for the account.
Source API Documentation  https://developer.zendesk.com/rest_api/docs/chat/bans​
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
visitor
RECORD
ip_address
RECORD
Chats
Purpose: Allows an account owner/administrator to list all the chats for the account.
Source API Documentation  https://developer.zendesk.com/rest_api/docs/chat/chats​
Replication: Key-Based Replication
Replication Key: timestamp
Fields
Name
Target Datatype
department_id
INTEGER
comment
STRING
missed
BOOLEAN
rating
STRING
conversions
RECORD
type
STRING
webpath
RECORD
triggered
BOOLEAN
message
STRING
referrer_search_terms
STRING
referrer_search_engine
STRING
zendesk_ticket_id
INTEGER
unread
STRING
timestamp
STRING
end_timestamp
DATETIME
session
RECORD
history
RECORD
response_time
DATETIME
agent_names
STRING
visitor
RECORD
started_by
STRING
triggered_response
BOOLEAN
id
STRING
count
RECORD
agent_ids
STRING
department_name
STRING
duration
INTEGER
Zoho CRM
Zendesk ETL
Last modified 2yr ago
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Contents
Snapshot
Integrate ZendeskChat with Daton
Workflow
ZendeskChat Data