LiveChat
LiveChat ETL connector for data replication

Snapshot

Features
Details
Release Status
Released
Source API Version
v2
Table Selection
Yes
Column Selection
Yes
Edit Integration
Yes
Replication Type Selection
No
Authentication Parameters
Livechat account email Livechat password
Replication Type
Key based Replication Full Replication
Replication Key
Date
Suggested Replication Frequency
24 hrs
Tables/APIs Supported
list_all_agents
list_all_canned_responses
list_all_greetings
list_all_groups
list_all_tags
total_chats
chat_engagements

Integrate Livechat with Daton

  1. 1.
    Signin to Daton
  2. 2.
    Select Livechat from Integrations page
  3. 3.
    Provide Integration Name Replication Frequency and History. Integration name would be used in creating tables for the integration and cannot be changed later
  4. 4.
    Provide your Livechat account email and Password to authorize Daton to periodically extract data from livechat.
  5. 5.
    Post successful authentication you will be prompted to choose from the list of available tables
  6. 6.
    Then select all required fields for each table
  7. 7.
    Submit the integration

Workflow

  1. 1.
    Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
  2. 2.
    Users would be able to edit/pause/re-activate/delete integration anytime
  3. 3.
    Users can view job status and process logs from the integration details page by clicking on the integration name from the active list

LIVECHAT Data

TotalChats
Purpose: Shows how many chats occurred during a specified period.
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
Name
TargetDatatype
date
STRING
chats
NUMERIC
missed_chats
NUMERIC
ChatEngagements
Purpose: This report shows you where you get your chats from. They can come from i.e. automatic invitations manual invitations or the visitors can start the chats by themselves.
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
Name
Target Datatype
date
STRING
chats_from_auto_invite
NUMERIC
chats_from_manual_invite
NUMERIC
chats_from_immediate_start
NUMERIC
ListAllAgents
Purpose:Returns all LiveChat agents list
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
name
STRING
permission
STRING
avatar
STRING
login
STRING
is_bot
BOOLEAN
group_ids
STRING
status
STRING
ListAllCannedResponses
Purpose:Returns the list of all currently set canned responses.
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
Name
Target Datatype
id
NUMERIC
group
NUMERIC
text
STRING
modification_date
NUMERIC
tags
STRING
ListAllTags
Purpose:Returns tags from all groups.
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
name
STRING
author
STRING
creation_date
NUMERIC
count
RECORD
group
NUMERIC
ListAllGreetings
Purpose:Returns the list of all greetings.
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
NUMERIC
active
BOOLEAN
name
STRING
group
NUMERIC
rules
RECORD
properties
RECORD
ListAllGroups
Purpose:Returns all created groups
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
NUMERIC
name
STRING
language
STRING
status
STRING
Last modified 2yr ago