LiveChat
Features | Details |
Release Status | Released |
Source API Version | v2 |
Table Selection | Yes |
Column Selection | Yes |
Edit Integration | Yes |
Replication Type Selection | No |
Authentication Parameters | Livechat account email Livechat password |
Replication Type | Key based Replication Full Replication |
Replication Key | Date |
Suggested Replication Frequency | 24 hrs |
Tables/APIs Supported | ​ |
list_all_agents | list_all_canned_responses |
list_all_greetings | list_all_groups |
list_all_tags | total_chats |
chat_engagements | ​ |
Signin to Daton
Select Livechat from Integrations page
Provide Integration Name Replication Frequency and History. Integration name would be used in creating tables for the integration and cannot be changed later
Provide your Livechat account email and Password to authorize Daton to periodically extract data from livechat.
Post successful authentication you will be prompted to choose from the list of available tables
Then select all required fields for each table
Submit the integration
Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
Users would be able to edit/pause/re-activate/delete integration anytime
Users can view job status and process logs from the integration details page by clicking on the integration name from the active list
TotalChats
Purpose: Shows how many chats occurred during a specified period.
Source API Documentation https://developers.livechatinc.com/docs/data-reporting/reports-api/#total-chats​
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
Name | TargetDatatype |
date | STRING |
chats | NUMERIC |
missed_chats | NUMERIC |
ChatEngagements
Purpose: This report shows you where you get your chats from. They can come from i.e. automatic invitations manual invitations or the visitors can start the chats by themselves.
Source API Documentation https://developers.livechatinc.com/docs/data-reporting/reports-api/#chat-engagement​
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
Name | Target Datatype |
date | STRING |
chats_from_auto_invite | NUMERIC |
chats_from_manual_invite | NUMERIC |
chats_from_immediate_start | NUMERIC |
ListAllAgents
Purpose:Returns all LiveChat agents list
Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-agents​
Replication: Full Replication
Replication Key: NA
Fields
Name | Target Datatype |
name | STRING |
permission | STRING |
avatar | STRING |
login | STRING |
is_bot | BOOLEAN |
group_ids | STRING |
status | STRING |
ListAllCannedResponses
Purpose:Returns the list of all currently set canned responses.
Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-canned-responses​
Replication: Key-Based Replication
Replication Key: lastRunDate
Fields
Name | Target Datatype |
id | NUMERIC |
group | NUMERIC |
text | STRING |
modification_date | NUMERIC |
tags | STRING |
ListAllTags
Purpose:Returns tags from all groups.
Source API Documentation hhttps://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-tags​
Replication: Full Replication
Replication Key: NA
Fields
Name | Target Datatype |
name | STRING |
author | STRING |
creation_date | NUMERIC |
count | RECORD |
group | NUMERIC |
ListAllGreetings
Purpose:Returns the list of all greetings.
Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-greetings​
Replication: Full Replication
Replication Key: NA
Fields
Name | Target Datatype |
id | NUMERIC |
active | BOOLEAN |
name | STRING |
group | NUMERIC |
rules | RECORD |
properties | RECORD |
ListAllGroups
Purpose:Returns all created groups
Source API Documentation https://developers.livechatinc.com/docs/management/configuration-api/v2.0/#list-all-groups​
Replication: Full Replication
Replication Key: NA
Fields
Name | Target Datatype |
id | NUMERIC |
name | STRING |
language | STRING |
status | STRING |