Freshdesk
Freshdesk ETL connector for data replication

Snapshot

Features
Details
Release Status
Released
Source API Version
v2
Table Selection
Yes
Column Selection
Yes
Edit Integration
Yes
Replication Type Selection
No
Authentication Parameters
FreshDesk Subdomain API Key
Replication Type
Full Replication Key Based Replication
Replication Key
Date
Suggested Replication Frequency
24 hrs
Tables/APIs Supported
Agents
Roles
Groups
Companies
Contacts
Tickets

Pre-requisites

  1. 1.
    Generate Freshdesk API Key for Daton
  2. 2.
    Read more on Where to find Freshdesk API Keys here

Integrate FreshDesk with Daton

  1. 1.
    Signin to Daton
  2. 2.
    Select FreshDesk from Integrations page
  3. 3.
    Provide Integration Name, Replication Frequency, and History. Integration name would be used in creating tables for the integration and cannot be changed later
  4. 4.
    Provide FreshDesk Subdomain and API Key to authorize Daton to periodically extract data from FreshDesk
  5. 5.
    Post successful authentication, you will be prompted to choose from the list of available tables
  6. 6.
    Then select all required fields for each table
  7. 7.
    Submit the integration

Workflow

  1. 1.
    Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
  2. 2.
    Users would be able to edit/pause/re-activate/delete integration anytime
  3. 3.
    Users can view job status and process logs from the integration details page by clicking on the integration name from the active list

FreshDesk Data

Agents
Purpose: Gives the list of all “full-time” and “occasional” agents in organization.
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
available
BOOLEAN
occasional
BOOLEAN
id
NUMERIC
signature
STRING
ticket_scope
NUMERIC
created_at
STRING
updated_at
STRING
available_since
STRING
type
STRING
contact
RECORD
Roles
Purpose: Gives the list of all the various roles created in the organization.
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
NUMERIC
name
STRING
description
STRING
default
BOOLEAN
created_at
STRING
updated_at
STRING
Groups
Purpose: Groups table contains all the details about various groups present.
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
NUMERIC
name
STRING
description
STRING
escalate_to
STRING
unassigned_for
STRING
business_hour_id
STRING
group_type
STRING
created_at
STRING
updated_at
STRING
auto_ticket_assign
BOOLEAN
Companies
Purpose: Companies table consists of details about various companies in contact with you.
Replication: Full Replication
Replication Key: NA
Fields
Name
Target Datatype
id
NUMERIC
name
STRING
description
STRING
note
STRING
domains
STRING
created_at
STRING
updated_at
STRING
custom_fields
RECORD
health_score
STRING
account_tier
STRING
renewal_date
STRING
industry
STRING
Contacts
Purpose: Groups table contains all the details about various groups present.
Replication: Key-Based Replication
Replication Key: updated_since
Fields
Name
Target Datatype
active
BOOLEAN
address
STRING
company_id
STRING
description
STRING
email
STRING
id
NUMERIC
job_title
STRING
language
STRING
mobile
STRING
name
STRING
phone
STRING
time_zone
STRING
twitter_id
STRING
custom_fields
RECORD
facebook_id
STRING
created_at
STRING
updated_at
STRING
unique_external_id
STRING
Tickets
Purpose: This table contains details about various tickets raised.
Replication: Key-Based Replication
Replication Key: updated_since
Fields
Name
Target Datatype
cc_emails
STRING
fwd_emails
STRING
reply_cc_emails
STRING
fr_escalated
BOOLEAN
spam
BOOLEAN
email_config_id
STRING
group_id
STRING
priority
NUMERIC
requester_id
NUMERIC
responder_id
NUMERIC
source
NUMERIC
company_id
STRING
status
NUMERIC
subject
STRING
association_type
STRING
to_emails
STRING
product_id
STRING
id
NUMERIC
type
STRING
due_by
STRING
fr_due_by
STRING
is_escalated
BOOLEAN
custom_fields
RECORD
created_at
STRING
updated_at
STRING
associated_tickets_count
STRING
tags
STRING
Last modified 1yr ago