Freshdesk
Features | Details |
Release Status | Released |
Source API Version | v2 |
Table Selection | Yes |
Column Selection | Yes |
Edit Integration | Yes |
Replication Type Selection | No |
Authentication Parameters | FreshDesk Subdomain API Key |
Replication Type | Full Replication Key Based Replication |
Replication Key | Date |
Suggested Replication Frequency | 24 hrs |
Tables/APIs Supported | |
Agents | Roles |
Groups | Companies |
Contacts | Tickets |
Generate Freshdesk API Key for Daton
Read more on Where to find Freshdesk API Keys here
Signin to Daton
Select FreshDesk from Integrations page
Provide Integration Name, Replication Frequency, and History. Integration name would be used in creating tables for the integration and cannot be changed later
Provide FreshDesk Subdomain and API Key to authorize Daton to periodically extract data from FreshDesk
Post successful authentication, you will be prompted to choose from the list of available tables
Then select all required fields for each table
Submit the integration
Integrations would be in Pending state initially and will be moved to Active state as soon as the first job loads data successfully on to the configured warehouse
Users would be able to edit/pause/re-activate/delete integration anytime
Users can view job status and process logs from the integration details page by clicking on the integration name from the active list
Agents
Purpose: Gives the list of all “full-time” and “occasional” agents in organization.
Source API Documentation https://developers.freshdesk.com/api/#list_all_agents
Replication: Full Replication
Replication Key: NA
Fields
Name | Target Datatype |
available | BOOLEAN |
occasional | BOOLEAN |
id | NUMERIC |
signature | STRING |
ticket_scope | NUMERIC |
created_at | STRING |
updated_at | STRING |
available_since | STRING |
type | STRING |
contact | RECORD |
Roles
Purpose: Gives the list of all the various roles created in the organization.
Source API Documentation https://developers.freshdesk.com/api/#list_all_roles
Replication: Full Replication
Replication Key: NA
Fields
Name | Target Datatype |
id | NUMERIC |
name | STRING |
description | STRING |
default | BOOLEAN |
created_at | STRING |
updated_at | STRING |
Groups
Purpose: Groups table contains all the details about various groups present.
Source API Documentation https://developers.freshdesk.com/api/#list_all_groups
Replication: Full Replication
Replication Key: NA
Fields
Name | Target Datatype |
id | NUMERIC |
name | STRING |
description | STRING |
escalate_to | STRING |
unassigned_for | STRING |
business_hour_id | STRING |
group_type | STRING |
created_at | STRING |
updated_at | STRING |
auto_ticket_assign | BOOLEAN |
Companies
Purpose: Companies table consists of details about various companies in contact with you.
Source API Documentation https://developers.freshdesk.com/api/#list_all_companies
Replication: Full Replication
Replication Key: NA
Fields
Name | Target Datatype |
id | NUMERIC |
name | STRING |
description | STRING |
note | STRING |
domains | STRING |
created_at | STRING |
updated_at | STRING |
custom_fields | RECORD |
health_score | STRING |
account_tier | STRING |
renewal_date | STRING |
industry | STRING |
Contacts
Purpose: Groups table contains all the details about various groups present.
Source API Documentation https://developers.freshdesk.com/api/#list_all_contacts
Replication: Key-Based Replication
Replication Key: updated_since
Fields
Name | Target Datatype |
active | BOOLEAN |
address | STRING |
company_id | STRING |
description | STRING |
STRING | |
id | NUMERIC |
job_title | STRING |
language | STRING |
mobile | STRING |
name | STRING |
phone | STRING |
time_zone | STRING |
twitter_id | STRING |
custom_fields | RECORD |
facebook_id | STRING |
created_at | STRING |
updated_at | STRING |
unique_external_id | STRING |
Tickets
Purpose: This table contains details about various tickets raised.
Source API Documentation https://developers.freshdesk.com/api/#list_all_tickets
Replication: Key-Based Replication
Replication Key: updated_since
Fields
Name | Target Datatype |
cc_emails | STRING |
fwd_emails | STRING |
reply_cc_emails | STRING |
fr_escalated | BOOLEAN |
spam | BOOLEAN |
email_config_id | STRING |
group_id | STRING |
priority | NUMERIC |
requester_id | NUMERIC |
responder_id | NUMERIC |
source | NUMERIC |
company_id | STRING |
status | NUMERIC |
subject | STRING |
association_type | STRING |
to_emails | STRING |
product_id | STRING |
id | NUMERIC |
type | STRING |
due_by | STRING |
fr_due_by | STRING |
is_escalated | BOOLEAN |
custom_fields | RECORD |
created_at | STRING |
updated_at | STRING |
associated_tickets_count | STRING |
tags | STRING |